Human Resources

Try a new career direction!

This certificate program is designed for entry-level Human Resources professionals or for individuals considering a new career direction or credential. Courses do not need to be taken in sequential order.

Course Descriptions:

HR, Part I: During Part I, a general introduction to the fundamental functions of human resource management is presented. In addition, the areas of workforce development and affirmative action are emphasized. The course will cover the laws affecting Equal Employment Opportunity such as Title VII of the Civil Rights Act, Age Discrimination, Americans with Disability Act, and Immigration Reform Act. The session will conclude with business ethics and corporate social responsibility.

HR, Part II: Part II introduces strategic planning, job analysis, job descriptions, and succession planning. The course will emphasize the selection and hiring process. The major areas addressed will be the development of recruitment and retention plans, interviewing, and reviewing resumes. In addition, training and development and conducting effective performance evaluations as well as setting performance objectives will be discussed in detail. By the end of the course, students will have a clear understanding of the recruitment, selection, and retention process.

HR, Part III: Part III takes an in-depth look at indirect and direct compensation with emphasis on job evaluation, job pricing, labor markets, and compensation surveys. In addition, the course will focus on mandated legally required benefits and health care legislation such as Family and Medical Leave Act (FMLA), Health Insurance Portability Accountability Act (HIPAA), and the Consolidated Omnibus Budget Reconciliation Act (COBRA). The course will end with a review of a safe and healthy work environment.

HR, Part IV: Beginning with a review of the evolution of the labor and union movement, Part IV takes an in-depth look at employee and labor relations environments. The course addresses concerns and issues related to unionization and collective bargaining and will outline the grievance process. In addition, internal employee relations will be discussed including approaches to disciplinary action, termination, downsizing, promotions and transfers. The course will end with an introduction to Global HR Management.

Spring 2017 Courses

Human Resources, Part 3Human Resources, Part 4
CRN: 25204 / Course: CSBU173 B2
Dates: January 31 - March 7, 2017
Day: Tuesdays
6:00 - 8:30 p.m.
Brockton Campus, Room H552
Cost: $207
Click here to register!CRN: 25205 / Course: CSBU174 B2
Dates: March 21 - April 25, 2017
Day: Tuesdays
6:00 - 8:30 p.m.
Brockton Campus, Room H552
Cost: $207
Click here to register!

Certificate of Completion
A certificate will be awarded upon successful completion of all four courses.

About our Instructor
Margaret Gazzara Hess is the Executive Director of Human Resources for Massasoit Community College.  Ms. Gazzara Hess holds a Master’s Degree in Human Resources Management and has earned the SPHR designation.  With over 35 years of experience she brings a tremendous amount of knowledge and experience to the Certificate Program, which will assist students in understanding all aspects of Human Resource Management.  Ms. Gazzara Hess claims to be a Human Resources Generalist, with a natural affinity toward Employee and Labor Relations; she spent the past several years as Vice President and Director of Human Resources for Hospital systems. She is very passionate about her chosen career and truly loves her work.

Withdrawal, Refund & Cancellation Information
You must complete and submit in person a withdrawal form, which is available at any of our locations. Withdrawals before the start of the first class are granted a 100% refund. Withdrawals after the first class are refunded 0-50% depending on the length of the course.

Certain courses may be cancelled due to low registration. Enrolled students will be notified as soon as cancellation decisions are made. A full refund will be provided to students who have enrolled in a class that has been cancelled by Massasoit Community College.

For additional information about the Human Resources certificate program please call us at 508-588-9100 x1509.

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