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Located on the Brockton and Canton campuses, the bookstores are the place to go to get your textbooks and other materials important to your Massasoit experience.
Massasoit’s Online Bookstore at Barnes & Noble

Massasoit Bookstores: Spring 2021 FAQs

How can I buy textbooks and supplies?
The campus and bookstore are currently closed to ensure there is limited student activity on campus. All materials can be ordered online at the bookstore website.

How do I purchase uniforms and nametags?
Please call 508-588-9100 x1162 to arrange an appointment for purchase. Please note that from January 18 to 23 service wait times may be up to 30 minutes.

I purchased an e-book but cannot access it. What do I do?
Please contact customercare@yuzu.com or call 1-844-989-8669.

How do I cancel Bartleby?
Please contact customercare@bartelby.com.

Can I rent a book without using my credit card?
No, all rentals require a credit card on file in case you wish to later purchase the rental or to cover its replacement if lost.

Can I write or highlight in a rental book?
Normal note taking and highlighting is allowed. Please return the rental in a re-saleable condition.

How can I contact the bookstore?
Please email sm8029@bncollege.com or leave a message at 508-588-9100 x1162 and we will get back to you as soon as possible.

Can I use financial aid online?
From December 28 to February 12, financial aid is available to use for all eligible purchases. Student financial aid can be used to purchase anything online except gift cards. Third-party, VA and Mass Rehab, have their own defined limits on purchases. If unsure, please speak to your counselor.

What if I don’t spend the full amount of my Financial Aid Book Advance?
You will only be charged for the amount that you spend at the Massasoit Bookstore. If you do not use the full amount of the Book Advance, and your financial aid is not adjusted due to changes in eligibility or enrollment, you will receive the remainder of your credit balance as a refund in the latter half of the semester.

How much is shipping?
All orders of $49.99 and over will ship free; all other orders will cost $6.99 for ground shipping. All orders go out using UPS Ground, which takes 2 to 3 days within Massachusetts once we have processed your order.

What if I need help finding my books after I have checked the website?
Please email your course, course number, and section to sm8029@bncollege.com and we will look it up for you. (e.g. Math-101 sect w20).

Can I pick up my books on campus?
Yes. Please order your items using the “pick up in-store” option. Please wait for the second email that says your order is ready. For the best service, please use our mobile app. PLEASE NOTE: Orders will be processed in the order they are received. Depending on when your order is placed, it may take 24 to 36 hours to process to be ready for pickup.
What are the days of curbside pick-up? Curbside pick-up will only be available from January 18 through January 23 from 10:00 am to 3:00 pm.

Where is curbside pick-up?
Pick-up will be available behind the Student Center on the Brockton campus in the faculty lot behind campus police, lot #1. Please look for the bookstore sign that is set up and park there. Upon arrival, call 588-9100 ext. 1156 and someone will be with you soon or use the mobile bookstore app. Please wear a mask and have a photo ID ready. Please keep in mind that there are a limited number of phone lines available, so keep trying if you cannot get through and we will be on the lookout for you as we are bringing orders out.

Can I get a refund for a textbook?
All purchases can be returned for a full refund within the first two weeks of classes (until February 5). Students should mail or drop off their book or books at curbside during specified hours. Please include your receipt/web invoice and a note that has your name, phone number, or order number that can be used to look up an order. Refunds can take up to seven days to process back to your credit card. Access codes that have been activated cannot be refunded. All e-book refunds must be handled through customercare@yuzu.com.

How can I get a refund on a book for a class I dropped after February 5?
Provide a copy of your new schedule showing that the class was dropped and mail it back to us with the receipt/web invoice. Full refunds can be given up to February 12 provided books are still in the same condition they were sold in and access codes were not redeemed.

Can I get a refund for an item other than a book?
Purchases can be returned for a full refund in their original packaging, up to 30 days of purchase with receipt/web invoice.

Does the bookstore rent calculators?
No. Massasoit has a Calculator rental program through the library. Students must complete a rental form. Pick up times will be by appointment and the charge is $20 for the semester, charged to your student bill. Students seeking to rent a calculator will be contacted by the library after completing the rental form.

I am having trouble with my purchased laptop. What can I do?
Within the first two weeks from purchase, a refund or exchange can be made. After that period, please contact the manufacturer for their warranty coverage.