Student Complaint Procedures and Forms
Massasoit is required to provide current and prospective online learning students with contact information for filing complaints. Students who desire to resolve a grievance should submit a complaint using the correct complaint procedure below. If you have any questions, please contact the Dean of Students Office at deanofstudents@massasoit.mass.edu.
Complaint Procedure and Form for Massachusetts Residents and Online Students in Non-SARA Member States and Territories
If you are a Massachusetts resident, or if you are located in a non-SARA state or territory (e.g. California, Guam, etc.) and would like to file a complaint, please consult the Student Grievance Procedure. Reports can be submitted through the Student Feedback Form on the Massasoit Reporting Forms web page. If your complaint is not resolved at the institutional level by Massasoit, then you may utilize the Massachusetts Department of Higher Education’s (DHE) non-Sara consumer complaint procedure and online form to file a complaint with DHE.
Additionally, if you live in California or Guam, you may wish to file a complaint with your home authority:
For Online Students Located in SARA Member States and Territories
Out-of-state SARA students must first attempt to resolve their complaint using internal administrative procedures offered by Massasoit Community College. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts. Students should consult the Student Grievance Procedure. Reports can be submitted through the Student Feedback Form on the Massasoit Reporting Forms web page.
If your issue cannot be resolved internally, you may file a SARA complaint with MA Department of Higher Education.
Additional information from the DHE’s SARA complaint website is below:
The SARA complaint process is as follows:
- Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
- After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
- The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
- Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.