New Student Orientation Frequently Asked Questions

  • Q: How do I access NSO Part I?
    • A: After you have been admitted to a degree or certificate program and you have completed course placement, you will be invited to NSO Part I (an online course) via an email to your personal email address on file with the college. You will access this course by logging into your MyMassasoit portal account. Click on the Canvas icon from the left-hand Launchpad menu. This will take you to your dashboard where you will see your course, Massasoit Online Orientation. Click on your course and begin!
      Expert Tip: The email address you supplied on your admissions application is the address the invitation will be sent to.  If you supplied an email address that you no longer use, or an address that belongs to someone else who helped you complete your application, please contact the Admissions Office at or by phone at 508-588-9100 x1411 to update your record with the correct email address.
  • Q: I have been admitted, and have completed course placement but I did not get the email invitation.  What should I do?
    • A: Make sure you check your junk, spam, or clutter folder for the email invitation.  Sometimes your email provider will route the invitations to those folders.  If you checked and it is not there, please email us at Let us know your name and Massasoit Student ID Number (V Number), which can be found on the bottom of your acceptance letter, and we will assist you.
  • Q: I am in the online course and it won’t let me move on to the next module – what should I do?
    • A: Each of the modules in the online course has a Progress Check, or a quiz at the end of it.  The course will not let you proceed to the next module until you have correctly answered each of the questions in the Progress Check. If you missed a question or got one wrong, that’s okay!  Just go back and select the correct answer to move forward.
  • Q: I don’t have time to complete the whole course right now.  Do I have to complete it all in one sitting?
    • A: No. The online course will track your progress and will allow you to pick up where you left off after your last session.  You can complete it on your own schedule.  But, you should remember that there is still NSO Part II to complete so please complete the whole process as soon as possible to ensure you are able to register for the best selection of courses.
  • Q: How do I register for NSO Part II?
    • A: In the final module of NSO Part I, you will be prompted to register for NSO Part II.
  • Q: I want to change my NSO Part II session registration.
    • A: Easy, go to the “Next Steps” module of NSO Part I to re-register by selecting the link.
  • Q: I missed my NSO Part II session date. How do I reschedule?
    • A: No problem, go to the “Next Steps” module of NSO Part I to re-register by selecting the link.
  • Q: I completed NSO Part I – what are my next steps?
    • A: Register for NSO Part II where you will have the opportunity to meet one on one with an academic advisor and register for your courses.
  • Q: I completed NSO Parts I & II and I am registered for my classes.  What do I do next?
    • A: Congratulations – you are almost there! Refer back to the Checklist for Accepted Students included in your acceptance packet (or, linked to the right) and complete any remaining steps that pertain to you.