Paying Your Bill

Students may pay their bill using one of the following methods:

Online

Pay by credit card, debit card, or electronic check (ACH) through MyMassasoit. Log in, select Account Information from the left-hand menu, and click Pay Now.

We accept electronic checks from personal checking or savings accounts, as well as major credit and debit cards including Visa, MasterCard, Discover, BC Card, and DinaCard. American Express may also be accepted through our payment partner Nelnet for a minimal processing fee. Contact the Student Accounts Office for more information about this option.

By Phone

Call Student Accounts at 508-588-9100, extension 1507, to pay by credit or debit card. If you reach voicemail, please do not leave credit card information. A staff member will return your call to complete the payment.

In Person

Pay by cash, check, or credit card at Student Central on the Brockton campus. In-person payments are not accepted at the Canton campus.

By Mail

Mail a check or money order payable to Massasoit Community College. Be sure to include your full name and student ID number.

Mail to :

Massasoit Community College

Attn: Student Accounts

1 Massasoit Boulevard

Brockton, MA 02302

Payment due dates are communicated via the registration confirmation email sent to your Massasoit email address after you first register for the term. This message includes the payment deadline and general instructions for addressing your bill. An itemized invoice with detailed billing information is sent separately to your Massasoit email account after registration.

Please note: if you make changes to your registration after receiving your initial confirmation, you will not receive an updated invoice or deadline notice.

Although due dates vary slightly each year, they generally fall at the beginning of August for the fall term and the beginning of January for the spring term. Be sure to review your registration confirmation and submit payment or make other arrangements by the listed deadline to remain in good standing.

You can use any combination of the following options to settle your account:

• • Payment in full: Log in to Student Self-Service through the MyMassasoit Portal. From the menu on the left, select Account Information, then click the Pay Now button to access Massasoit’s secure payment site.
  • Payment plan: If you would prefer to make payments in convenient monthly installments, you may enroll in an electronic payment plan offered through Nelnet Business Solutions. Please note there is a fee to enroll in this payment plan. Visit the Payment Plan page for details and instructions.

    Important: If you choose to enroll in a payment plan, please be sure to complete the enrollment process prior to the due date on your invoice to avoid a hold that may restrict future registration. Once enrolled, it is your responsibility to remain current with your monthly payments to avoid account restrictions and other collection measures.

    If your charges increase or decrease after you enroll in a payment plan, your payment plan balance and monthly payment amount will automatically update. If you withdraw after the published refund period, you remain responsible for the full balance of your payment plan and monthly payments will continue to be processed according to your selected payment schedule.

  • Financial aid: If your financial aid award fully covers your balance and you have completed all requirements, your bill is considered settled. If your aid does not cover the full amount, you must pay the difference or enroll in a payment plan by the due date. If your aid exceeds your charges, the excess amount will be refunded to you—unless it is applied to a prior balance—typically within 14 days after your aid is disbursed. Please note that delivery times may vary depending on your selected refund method.
  • Free community college (MassReconnect and MassEducate): If you are participating in one of these programs, make sure your FAFSA or MASFA has been submitted and that you meet all eligibility requirements. Until your eligibility is confirmed, a balance may still appear on your bill. For full details on eligibility and program benefits, visit the Free College Programs page.

• Third-party sponsorships: If your tuition and fees will be covered by an outside agency such as the Massachusetts Rehabilitation Commission (MRC), AmeriCorps, your employer, or another agency, you must submit documentation by the semester payment due date. This documentation must be on the agency’s letterhead and include your name, Massasoit student ID, the term covered, the maximum sponsorship amount, and the name and billing address of the contact person. A letter of intent or purchase order is acceptable. Students are ultimately responsible for any unpaid balance if the College is unable to secure payment from the sponsoring agency. Submit sponsorship materials using the Student Financial Services Form Submission Tool.
• Veterans benefits: If you are using veterans education benefits to pay your tuition and fees, contact the college’s Veteran Services Office. They can assist you in determining your benefit eligibility and provide additional support for student veterans. As with any sponsorship, if the College is unable to collect payment from your benefits provider, you will be responsible for any unpaid balance. For more information, visit the Veteran Services page.
• Student Health Insurance: If you are enrolled in a degree or certificate program and registered for nine or more credits, you will be charged for student health insurance unless you submit a valid waiver. If you plan to waive this charge, do so before making a payment or enrolling in a payment plan so your balance is accurate. For more information, including waiver requirements and coverage details, visit the Student Health Insurance section on the Tuition and Fees page.

Important: If you do not address your bill by the due date listed in your registration confirmation email, or by the first day of the semester if registering after that deadline, a financial hold may be placed on your account, which could prevent future course registration.

If you decide not to attend, you may still be financially responsible for your classes. To avoid being charged, you are encouraged to officially withdraw before the start of the term.

Be sure to check your Massasoit student email and the MyMassasoit portal regularly for updates and reminders related to your bill.

If your financial aid award exceeds your charges, and you have completed all loan requirements (if applicable), you may use your anticipated credit balance to purchase books and supplies at the Massasoit Virtual Bookstore. If you are eligible to participate in this program, the Financial Aid Office will send an email to your Massasoit email address with additional information.

If you drop or withdraw from a course, your tuition and fee charges may be adjusted based on the published Deadline and Refund Schedule:

• 100% refund: If you drop a class during the 100% refund period, you will not be billed for the course.
• 50% refund: If you drop a class during the partial refund period, you will receive a 50% refund and a grade of W (Withdrawal).
• No refund: If you withdraw after the refund deadlines, you will remain responsible for the full cost of the course.

Refund eligibility is based on the number of calendar days from the start of the course, including weekends. Deadlines vary by course length and semester, so be sure to review the Deadline and Refund Schedule for specific dates.

Refunds are processed weekly. If you paid by credit card and the refund is issued within 60 days of your original payment, it will be returned to your card. If more than 60 days have passed or you paid by another method, the refund will be issued by check or direct deposit.

Dropping a course may reduce your Cost of Attendance, which could affect your financial aid eligibility. If you’re considering a withdrawal, we strongly recommend speaking with your academic advisor and the Financial Aid Office first.

To officially withdraw from a course or from the College, visit the Withdrawals page on the Registrar’s website for instructions and deadlines. Simply stopping attendance does not remove your financial responsibility and may result in a failing grade.

To receive refunds as quickly and securely as possible, we encourage all students to enroll in direct deposit. Log in to the MyMassasoit Portal and navigate to Student Self-Service. From the menu, select Enroll in Direct Deposit and enter your bank account information. Once enrolled, all future refunds will be automatically deposited into your account.

If your tuition and fees remain unpaid after the semester begins, Massasoit will send follow-up billing statements for any remaining balance. Accounts with unpaid charges can be placed on financial hold. A hold may prevent you from registering for future courses or accessing certain College services.

Before your account is referred to collections, you may still be eligible to enroll in a payment plan to resolve the balance. Contact the Student Accounts Office as soon as possible to discuss your options. Payment plans are not available once an account has been sent to collections.

After the semester ends, Massasoit begins a formal collection process. This includes a series of four past-due notices sent by mail and email. If your balance remains unpaid after these notices, your account will be referred to Reliant Capital Solutions for collection. At the point of referral, collection fees totaling 14% of the amount owed may be added to your balance.

Massasoit also participates in the Commonwealth’s Intercept Program, which allows certain state payments, such as tax refunds, to be applied to debts owed to the College.

If you believe your balance is incorrect, you may request a billing review or formal hearing within 15 days of the statement date, as allowed under Massachusetts General Laws, Chapter 30A. To begin this process or request more information, email the Student Accounts Office.

If you are unable to complete your coursework due to a documented one-time emergency or other extenuating circumstance, you may request a review of your charges through the Late Withdrawal and/or Tuition Appeal process.

Appeals are considered only for events outside your control such as a medical emergency, death or illness of an immediate family member, a change in housing or employment, or documented institutional error. Supporting documentation is required.

To learn more and submit a request, visit the Student Appeals and Requests page.

Each January, Massasoit issues IRS Form 1098-T to eligible students who paid qualified tuition and related expenses during the prior calendar year. Forms are mailed to students’ home addresses by January 31.

For earlier access, you can view your 1098-T electronically through MyMassasoit. Log in, go to Student Self-Service, and select 1098-T Tax Notification from the left-hand menu. Students may also retrieve their form from our secure vendor portal hosted by Maximus.

For more information about what the form includes and how it may apply to your taxes, visit the 1098-T page. Please note that Massasoit staff cannot provide individual tax advice.